Refund policy

Returns & Refunds Policy

At Blomies, we want you to be happy with your purchase. Our returns policy is designed to be fair and is compliant with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act).

1. Change of Mind Returns (Cooling-Off Period)

In accordance with the ECT Act, you are entitled to cancel your purchase within 7 days of receiving your goods for a full refund of the purchase price.

  • Conditions: The items must be unused, unworn, unwashed, in their original condition, with all tags attached and original packaging included.

  • Costs: You are responsible for the direct cost of returning the goods to us. Original shipping fees are non-refundable.

  • After 7 Days: If you change your mind between 8 and 30 days after delivery, we offer a return for Store Credit only, provided the items meet the condition requirements above.

2. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or does not match the description provided, please contact us to see how we can help.

  • Process: Please contact us at hi@blomies.co.za as soon as you notice the issue. We will arrange for the collection of the faulty item at our expense if the claim is valid.

3. How to Start a Return

To initiate a return, please email hi@blomies.co.za with:

  1. Your Order Number.

  2. Reason for return.

  3. Supporting photos (mandatory for faulty or damaged items).

Note: Returns sent without prior written approval may not be accepted. We will provide the specific South African return address once your request is reviewed.

4. Non-Returnable Items

The following items cannot be returned for a "Change of Mind":

  • Custom or personalised products.

  • Gift cards.

  • Final sale/Clearance items (unless they are faulty).

  • Personal care items (for hygiene reasons).

5. Delivery Issues & Parcel Investigations

If your order has not arrived within the estimated timeframe or is marked as "Delivered" but cannot be found:

  • Contact us immediately so we can open an investigation with the local courier.

6. Refunds & Store Credit Processing

  • Refunds: Once approved, refunds will be processed back to your original payment method (e.g., PayFast, Ozow, or Credit Card) within 10 business days.

  • Store Credit: Issued via a digital gift voucher to your registered email address within 5 business days of inspection.